OnePlus Rolls Out Lifetime Screen Warranty For Green Line Issue

OnePlus Nord 3 Phone

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For those either shopping for a new device on the secondhand market, part of tech groups on social media, or just general users of smartphones, you may have noticed a notorious issue that has popped up with devices recently. 

More specifically, phones equipped with AMOLED panels.

Most people have preferred some type of OLED technology over LCD panels in recent years due to their higher levels of contrast and deeper blacks. There’s no doubt that this mentality has also poured into all sorts of technology – literally anything with a display.

But since the smartphone is at the core of the 21st-century human being, there’s not a piece of tech that gets used quite as frequently as it is.

It has become a vital part of everyday life – from transactions, booking transportation, calculating, reading documents, taking photos, communicating, social media, and everything in between.

OnePlus Nord 3 Phone in white
Source: OnePlus

Green Line Issue On OLED Displays

Unfortunately, thousands, if not more users of devices equipped with these OLED displays have reported sudden green lines appearing on their phones. That’s regardless of price, manufacturer, region, or any other factor. 

These occurrences have produced a lot of noise online and resulted in numerous myths, such as:

  • The green lines are a result of faulty software updates.
  • Manufacturers plan these things to coerce users to upgrade their devices.
  • The green line issue results from overuse.
  • The green line issue is caused by water damage.

These are just some of the assumptions that people have conjured up. We don’t have the time to deep-dive into any of them today, but they’ve surely impacted brand reputation and made people wary of purchasing devices equipped with such technologies.

When almost every secondhand OLED device on the market has a green line or two, it presents a serious problem.

OnePlus 11 5G | 8GB RAM+128GB | Dual-SIM | Titan Black | US Factory Unlocked Android Smartphone | 5000 mAh battery | 80W Fast charging | Hasselblad Camera | 120Hz Fluid Display | 4nm Processor
OnePlus 11

How The Industry Has Dealt With The Issue

Companies like Samsung have responded to the issue with a one-year warranty, but most people reporting usually have allegedly had a difficult time availing of this service. After all, the service staff will pester them about any signs of falling or physical damage, as well as other factors (bought secondhand, no longer in warranty, old, etc.)

Luckily, OnePlus has gone above and beyond in addressing this very valid concern. The company has seen it as an opportunity to flex its supreme aftersales support by offering a lifetime screen warranty for green lines.

OnePlus Lifetime Screen Warranty

A statement by a OnePlus representative to Android Authority goes as follows: “We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it.

OnePlus Nord 3 Phone - Gaming
Source: OnePlus

In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service center for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. In light of the current situation, we are now offering a lifetime screen warranty on all affected devices. Thank you for your understanding and support.”

Yes, this “lifetime screen warranty” applies to ANY OnePlus phone with a green line on its display. Now that’s support!

However, for older devices such as the OnePlus 8T, 8 Pro, 9, and 9R, the company admits it no longer has enough spares to replace all the failing displays. To compensate, the company will be providing substantial discount vouchers of up to 85% on select brand-new OnePlus devices.

That’s a great deal!

As of now, these policies are only available in India. However, OnePlus US and UK are rumored to follow suit very soon – especially after the overwhelmingly positive response these announcements have garnered.

What do you think of this? Let me know in the comments below!

As someone who is very passionate about all things tech, Nath loves breaking concepts down into simple terms for even beginners to understand. In his free time, he travels, indulges in his automotive hobbies, or simply looks for new jams to listen to.

This post was last updated on 2024-05-27 / Some images from Amazon Product API & some links may be affiliate links which may earn us a commission from purchases.

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