Every Company Should Be Like Sonos, at least on the Part Where They Send Extra Speakers as a Gift


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So, Sonos mistakenly sent extra speakers to the US customers? And the customers were as confused as Sonos when the incident happened. 

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One of the customers ordered a Sonos Move Speakers and got seven units. However, the bill that came along with the speakers contained the amount for all of the seven speakers.

Now, the good news is that the customers can keep the extras as a “gift,” at least according to the US laws about unwanted extras. However, Sonos wanted them back

Source: Sonos

And they sought after the customers to reimburse them once they sent back all the unwanted speakers. But the thing is, Sonos did not offer any form of compensation for the hassle that the customers would need to go through to send them back.

According to the emails sent by Sonos to the customers, the issue was for a system update. It processed some orders multiple times. 

No matter what the problems were for, Sonos was in a pickle. “By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.” 

Source: Sonos

So, Sonos could not force the customers to send the extra speakers back. Later on, Sonos wanted to offer the customers a discount on their future purchases if they returned the speakers. 

In other words, Sonos still wanted the extras back. However, the statement did not stay in effect for a long time. According to the spokesperson of Sonos, Madeline Krebs, “Sonos does not require the return of extra equipment and respects the decision of each impacted customer. We have and will continue to be in full compliance with FTC requirements.”

Even though Sonos was trying to get the devices back, now they are fully okay with the customers not sending them back. The company realized that the customers have the right to keep the extras, and the emails would be of no value at all.

That said, even if you did not receive the extras or made the order on the speakers at all, you could still take advantage of this incident. 

Source: Sonos

The customers that got the unwanted speakers would definitely sell them out for a low price. If you are lucky, you can even grab the kits for half the price! So, you should keep an open eye on auction sites, resale sites, and online marketplaces.

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Slava is a man of mystery and no-one seems to know exactly where he is at any point in time. When he isn't enjoying writing about all things audio and technical he can be found researching his next project of interest. The man never rests.

This post was last updated on 2024-05-25 / Some images from Amazon Product API & some links may be affiliate links which may earn us a commission from purchases.

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