It seems that Logitech Harmony Hubs are no longer working with Alexa as part of the smart home setup.
The skill is still there and the hubs don’t seem to have changed unless there was a software update.
But that seems unlikely on mine as the last sync seems to have been in 2020 (Sync not updated).
One-star reviews have abounded on the Alexa Skills Harmony page as so many people jump in to complain that it just stopped working.
I’ve had the Harmony Hub in the house for years and it has worked without fault.
Just by simply saying, “Alexa, turn on the Apple TV,” it would turn on my TV, my stereo, and my Apple TV, select the right channels, and we were ready to watch TV.
If I said, “Turn on the TV,” then it would turn on the TV and the stereo.
And of course, when closing up for the night, I had to say, “Alexa, turn off the living room” and the TV, the stereo, the lights, and the Apple TV all turned off.
It seems like a simple thing when I could also just use the TV remote to turn off the TV and then the stereo and Apple TV would also turn off because they are all connected via HDMI arc.
And yet, now that it’s not working, I find myself quite frustrated because my routines have always been to simply walk in the room and say the command or leave at the end of the night or when I finish watching TV and walk out of the room.
And at times when my kids were watching football when they should have been doing jobs, I can merely say from wherever in the house to whatever, “Alexa, turn off the Apple TV,” and the TV would turn off.
A loud, clear signal and a fine example of strong parenting, I’m sure you’ll agree.
So, what does this mean?
Well, rumor has it that Logitech Harmony Hub going to be unsupported moving forward.
Logitech’s focus in the hardware space has started to move away from this kind of device but we’ve yet to get confirmation from Logitech that that is indeed their strategy.
But even when I bought the Harmony Hub, probably about four years ago, the reviews were pretty terrible. Potentially even then there wasn’t a lot of support for it.
Everybody said that it was glitchy, that it didn’t work properly, and that you are better off buying one of the all-in-one controlling remotes rather than the hub, but despite this, I’ve had a really good run with the Logitech Harmony Hub.
Is there a solution?
Well, so far, I have factory reset my hub, plugged it back in, and I’m now trying to restore and repair it.
This process is not for the faint-hearted. It took so many resets and me sitting watching the Harmony App spinning and trying to connect to the Harmony Hub and seeing it continually fail.
A third time I factory reset the hub, and connected the app and it worked.
It then asked me if I wanted to set up a new hub or download from an existing profile. I selected to download my profile and all my devices reappeared.
It still doesn’t work with my Alexa smart speakers.
Some users have found that they have managed just to factory reset it, repair it, and somehow download their previous settings onto the device.
I didn’t even care that I had to redo my settings. I couldn’t even get it to connect properly to the app anymore.
The app can find the hub but it couldn’t seem to connect to it so that I can configure it.
I probably only spent about an hour trying to troubleshoot this yesterday but that’s certainly an hour of my life I’d like to be doing something else.
Others have said that if they unpair the skill and just reboot the hub that they’re having some success.
But on the whole, most people are saying that it doesn’t matter what they do, they can’t seem to get this thing to work with the Alexa Smart Skill and the Smart Home anymore.
So if you’re having any luck with getting your Logitech Harmony Hub working with your Smart Home and Alexa or if Logitech is picking this complaint up through their PR news alerts, can you please let us know what the heck is going on?
Because I think you’ll find you’ve got more customers out there that are using the hub, want to use the hub, and would love to know if you’re going to keep supporting it.
My backup plan is my SwitchBot Hub.
My SwitchBot Hub currently controls my SwitchBot switches, and my SwitchBot smart cams, and can control the SwitchBot smart lock that I have.
It can also be a kind of IR blaster or help to control other devices in my network like TVs, etc.
In fact, they’ve got quite an exhaustive list that can connect to other devices.
So, while the Logitech Harmony Hub is the preferred IR blaster that I have been using, and would like to continue to use, hint, hint, Logitech.
If I need to switch, I’m gonna need to find a plan B because the convenience of having a smart speaker do all of those really exhaustive physical tasks like pressing the button on the remote means I really need this thing.
Let us know how you’re getting on in the comments below.
Endless hours of experimentation, professional work, and personal investment in Home Theatre, Hi-Fi, Smart Home Automation and Headphones have come to this.
Former owner of Headphones Canada, a high-end headphone specialty retailer.